OUR LEADERSHIP TEAM
Interstate Hotels & Resorts is built on intelligence, experience, dedication and integrity. We are committed to making a positive difference in the hospitality industry and this is exemplified by our executive leadership. Our top-level team enables our owners to experience remarkable operational success and achieve significant financial growth.
Nicholas NorthamManaging Director
Nicholas Northam is Managing Director for Interstate Hotels & Resorts. He is responsible for over 60 hotels in the UK & Ireland. With more than 33 years of experience in the hospitality industry, Nicholas plays a pivotal role in the company’s growth, leading Interstate’s UK senior management and support teams to provide superior returns for hotel owners.
Before joining Interstate, Nicholas spent 10 years as Vice President of Asset Management for Realstar Hotels UK Ltd, the asset management company responsible for the LRG UK portfolio of 73 hotels under IHG management. Prior to this, he spent 17 years at Whitbread where he was the UK Operations Director responsible for 70+ Marriott hotels as well as having been General Manager at a number of Marriott properties.
Aaron GreenmanExecutive Vice President, Acquisitions & Development - EMEA
Aaron Greenman is Interstate Hotels & Resorts’ Executive Vice President of Acquisitions and Development for EMEA, responsible for growing the portfolio of managed hotels for all European regions including Russia/CIS. Aaron joined Interstate in fall 2007 as Head of Development in India, in addition to his responsibilities as COO with the company’s joint venture partner there. In 2010, he was promoted to Senior Vice President of Acquisitions and Development for Europe, working closely with his European colleagues to build on the company’s platform in this region.
Prior to joining Interstate, Aaron was Managing Director for AFEX Group in Nairobi, Kenya, responsible for a company with 600 employees with operations throughout East Africa. Earlier in his career, Aaron was a Senior Manager in Ernst and Young LLP’s real estate advisory services practice, based in Boston, New York and Miami.
Ken McLarenExecutive Vice President of International Operations
Ken McLaren has been Executive Vice President of International Operations for Interstate Hotels & Resorts since 2006. Born and educated in Scotland, he gained most of his early management experience with Hilton in the UK and transferred to international assignments within the company, initially in Dubai. He subsequently held General Manager positions with Hilton in the Middle East, Africa and Europe, during his 15 years with the company.
Ken originally joined Interstate in 2003 as General Manager for the Moscow Marriott Grand Hotel, taking over responsibility for Interstate’s operations in Europe, primarily in Russia, in 2006. With the company’s increased focus on Europe, Ken was involved in Interstate’s development and expansion in the region and is now responsible for Interstate’s operations in Europe, including Russia/CIS.
Darren BrennenExecutive Vice President of International Finance
Darren Brennen is Executive Vice President of International Finance for Interstate Hotels & Resorts, and he is responsible for hotel finance in Russia, the United Kingdom and Europe. In his role, Darren oversees the company’s financial and accounting functions for all hotels across these regions in addition to corporate branch offices in Moscow, Glasgow and Amsterdam. He joined Interstate in 2009 as Senior Vice President of Hotel Finance and has been a key force in driving growth in Europe since.
Darren started his hotel career as a financial analyst with Forte UK, before becoming a property Director of Finance in Moscow, Beijing and Prague with Radisson and latterly Marriott International. From 2005, he was the Area Finance Director for Marriott International based in Frankfurt Germany, covering 35 hotels in Western Europe.
Steve TerryVice President of Development
Steve Terry, Vice President of Development for Interstate Hotels & Resorts UK & Ireland division, is responsible for growing the third-party management business, for both branded and unbranded hotels. He joined the company following Interstate’s acquisition of Chardon Management Ltd in September 2013.
Steve has been at the forefront of branded hotel development for nearly 20 years. He started his career in hotel development with IHG, leading the development of Holiday Inn Express in the UK before taking on the role of UK Development Director for all brands. He has also worked as a Development Director for BDL Hotels, one of the UK’s largest franchise hotel operators, as well as Wyndham Hotel Group.
Barry DawsonVice President of Hotel Finance
Barry Dawson is responsible for leading the hotel based finance function and driving performance through improved efficiencies and cost management. Barry joined Interstate Hotels & Resorts from Macdonald Hotels and Resorts, where he worked throughout his career in a variety of roles stretching back to the late 1990s.
He started as a Hotel Financial Controller, before being promoted through the ranks to Hotels Finance Director for a group of 45 hotels; a position which he held for five years. Barry is an acknowledged visionary with a proven track record in financial management.
Debbie JohnsonVice President of Operations
Debbie Johnson is Vice President of Operations for Interstate Hotels & Resorts UK & Ireland division, responsible for leading and directing the operations function for over 60 hotels. She joined Interstate from the predecessor company, Sanguine Hospitality, in 2013. With Sanguine since 2011, Debbie led all aspects of operational support across the group, including profit contribution, brand liaison, owner relations and portfolio development. She was instrumental in building the Marco Pierre White restaurant brand across the Sanguine portfolio and launching outlets across a selection of hotels to provide destination restaurants in key locations.
Debbie has been in the industry for over 35 years, including time with Forte Hotels, Grandad Compass and Macdonald hotels. She also held General Manager roles in a variety of hotels for over 12 years before taking on board a selection of Group and Regional Director roles managing multiple properties.
Alison MuirVice President of Human Resources
An experienced industry professional, Alison Muir is responsible for creating and delivering our People Strategy including rewards and benefits, recognition, engagement, resourcing, employee relations and talent development both corporately and across all Interstate-managed hotels in the UK & Ireland. Leading a team of HR professionals and business partners, together with a customised suite of integrated HR software tools and processes, Alison focuses on aligning the People Strategy with driving business performance. Alison also manages our Interstate Academy, providing targeted training and development to maximise our employees potential.
Alison joined the company following Interstate’s acquisition of Chardon Management Ltd in September 2013. Alison brought her extensive experience from previous roles within Hilton, Whitbread and De Vere hotels into the third-party hotel management sector when she joined Chardon in 2000.
Carol DoddsVice President of Commercial
Carol Dodds, Vice President of Commercial for Interstate Hotels & Resorts UK & Ireland division, is responsible for leading and directing the specialist functions of revenue management, distribution, sales and marketing. She joined the company following Interstate’s acquisition of Chardon Management Ltd in September 2013. With Chardon since 2005, she implemented revenue management as a function, building a strong revenue culture within the company, driving revenue and distribution strategy and improving total revenue and profit performance and market share growth.
Carol has been working in the industry for over 30 years, covering both the London and provincial markets, including 10 years with Forte Hotels and five years with Intercontinental Hotels Group.
Gary HosieConsultant - Design and Construction
Gary Hosie is a property and construction professional with 28 years of experience, of which 20 years have been spent in the hotel, restaurant, bar and casino industry managing acquisition, design, capital construction projects, procurement, property maintenance and facilities management.
As a professional member of the Royal Institution of Chartered Surveyors, and Chartered Project Management Surveyor, he has worked for Forte, Scottish & Newcastle, Bass, CBRE, Conran, D&D London and Aspers Management Services.
John HoganVice President of Technology
John Hogan is the Vice President of Technology and is accountable for technology strategy and oversight for acquisitions, in-life properties and corporate under the guidance of the Global CIO in the United States. John joined Interstate Hotels & Resorts in January 2018 from one of the largest law firms in the world and has over three decades of technology experience.
In addition to previously being the Director of Technology Services for Le Meridien Hotels & Resorts, CIO of Guoman Thistle Hotels and SVP of IT for Millennium Copthorne, John has worked in multiple industries in global IT leadership roles. This includes firms such as Carlson Wagonlit, The Coca-Cola Company, Cable & Wireless, Clifford Chance and Linklaters.
From our corporate offices in Birmingham, Glasgow and Moscow to our team members in each hotel we manage, we strongly believe that people make the difference. Possessing over a century of combined experience in the hospitality industry, Interstate’s leadership team ensures superior returns for our owners.
Matt StrayRegional Vice President of Operations
Matt Stray is a Regional Vice President of Operations for Interstate Hotels & Resorts UK & Ireland division, responsible and fully accountable for delivering excellence in performance across a business region including hotels, restaurants, health clubs and spas. He joined the company following Interstate’s acquisition of Chardon Management Ltd in September 2013. With Chardon since 2007, he was responsible for the opening and integration of new hotels joining the portfolio, strategically working with IHG, Hilton, Accor and independent hotels.
Matt has over 18 years’ experience in the industry, working initially in various regional roles within the hotel health club and spa space with brands such as Hilton, Radisson, Thistle and Choice Hotels, before moving into the private health club sector. Matt then specialised in hotel management from 2009, during which time he has established a proven track record of success working with branded and unbranded hotels. Matt is also the Chair of the IHG Owners Association Emerging Leaders Network.
Simon BachelorRegional Vice President of Operations
Simon Bachelor, Regional Vice President of Operations, joined Interstate Hotels & Resorts UK & Ireland division in April 2015 from IHG, transitioning the Cerberus owned IHG franchised hotels into Interstate management as Regional Director of Finance. Now in his current role, he’s responsible for a portfolio of 19 hotels across the UK under both the Crowne Plaza and Holiday Inn brands.
Simon has 27 years of experience within the hospitality industry, predominantly working in finance roles, as well as holding the position of General Manager. He’s worked with many brands, included Marriott, Jurys, MacDonald and Principal and has completed rationalisation programmes in reducing cost and increasing efficiency.
Gordon DennistounRegional Vice President of Operations
Gordon Dennistoun is Regional Vice President of Operations responsible for a group of hotels across Ireland & Belgium.
He joined Interstate Europe Hotels & Resorts following a long and successful 17 years with Hilton Worldwide in roles throughout the UK initially as General Manager and then over the last 12 years as Area General Manager laterally managing a group of 14 hotels from Aberdeen to Southampton. During this time, his hotels consistently outperformed the market, driving revenue, profit, guest and employee satisfaction. In addition to his time with Hilton, Gordon has operated in senior hotel based positions for IHG, DeVere and Thistle Hotels and has acquired a comprehensive knowledge of the hospitality business over the last 30 years.
Devin GrosseRegional Vice President of Operations
Devin Grosse, Regional Vice President of Operations, is responsible for a group of both limited and focus service hotels across the UK. He joined the company following Interstate’s acquisition of Chardon Management Ltd. in September 2013 and was with Chardon since 2006. Devin currently plays an active role within the specialist purchasing of food & beverage and also development, completing business projections and feasibilities for prospective owners/investors from an operational perspective.
With over 25 years within the hospitality industry, Devin’s experience has taken him all over the UK at every level, including IHG, working with over 100 hotels specialising in strategic food & beverage policy and general management.
Quentin NevilleVice President of Procurement
Quentin Neville joined the Interstate Hotels & Resorts UK & Ireland division team in early 2015 as Vice President of Procurement with over 30 years’ experience across multiple business sectors and countries. Quentin has worked in many high profile director roles, as well as bringing his deep understanding of supply chain and procurement methodologies to blue-chip companies on a consultancy basis.
Quentin has worked within the hospitality industry for a number of years for companies such as Forte, Granada, Scottish & Newcastle and GHL hotels, where his hands-on approach delivered exceptional service and quality whilst ensuring maximum value.
Stephen RoachVice President of Food & Beverage
Stephen Roach joined Interstate Hotels & Resort UK & Ireland division in April 2015 as Vice President of Food and Beverage, bringing with him over 25 years of industry experience, a passion for culinary arts, and extensive knowledge from working with brands such as IHG, Forte Hotels, Compass Catering, SSP Retail, Caffe Ritazza, Starbucks, Soho Coffee, Eagle Bar Dinner and Novelli Restaurants.
As an expert in both casual and formal dining, Stephen is responsible for Interstate’s food and beverage strategy, implementing new initiatives and trends, developing restaurant, bar and coffee shop concepts, supporting the hotels in delivering top-line revenue, increasing profitability and creating a high-performing culture across the food and beverage community through training and development.
Stephanie PintoGroup Director of Sales
Stephanie Pinto, Group Director of Sales for Interstate Hotels & Resorts UK & Ireland division, is responsible for strategically leading the performance-driven regional and national sales teams for our UK portfolio. She joined the company following Interstate’s acquisition of Chardon Management Ltd in September 2013. With Chardon since 2011, Stephanie was the Regional Director of Sales before being promoted to Group Director of Sales in 2016.
Stephanie has been working in the hospitality industry for 25 years, including 4 years with London’s Square Meal Venues & Events with extensive experience in both Country House Hotels and Marriott Hotels Group.
Marsha SibbornMarketing Director
Marsha Sibborn, Marketing Director for Interstate Hotels & Resorts UK & Ireland division, is responsible for marketing strategy and development, leading and supporting marketing teams and activity across our portfolio, and providing tools and guidance to hotel teams to deliver revenue-generating marketing activities.
She joined Interstate in 2017 and has over 20 years’ experience in marketing and PR gained mostly in the retail sector.
Kelly CroninGroup Director of Revenue Management
Kelly Cronin, Group Director of Revenue Management, joined Interstate Hotels & Resorts UK & Ireland division in 2015 as a Regional Director of Revenue Management leading revenue strategy across a portfolio of 19 Holiday Inn and Crowne Plaza hotels. In her current role, Kelly is responsible for leading the revenue management strategy and standards across the portfolio, driving education to empower hotel teams to grow their market share and increasing profitability in the business decisions they make.
As an experienced industry expert, Kelly has worked in revenue management since 2000 in a variety of hotels and central based roles for both branded and independent hotels which incorporated training and development, revenue management and commercial strategy.
Donna SimpsonSenior Executive Assistant, PA to MD & Project Co-Ordinator
Donna Simpson is the Senior Executive Assistant and Project Co-ordinator for Interstate Hotels & Resorts UK & Ireland division. With 17 years’ experience in the hospitality industry and 15 of these spent in an operations based role, Donna has gained crucial experience in driving profit, risk management, customer retention and employee engagement. Donna plays a pivotal role in supporting the UK Executive Team and coordinating current projects within the business.
Before joining Interstate, Donna spent seven years as Deputy Club Manager for LA Fitness, where she was responsible for driving profit, customer satisfaction and health and safety compliance. Prior to this, she spent 11 years directly working in hotels under brands such as Hilton, Jury’s Inn and Marriott.